Online Privacy Policy
AMJ Watch Repair is committed to respecting your privacy and protecting your personal data. This Privacy Notice informs you when, why, and how we collect any personal or non-personal data you provide to us through the use of our website www.amjwatchservices.co.uk. This Privacy Notice details how we look after your personal data.
We keep our Privacy Notice under regular review. This version of our Privacy Notice was last updated on 14 May 2026.
Important information
This Privacy Notice provides you with information on how AMJ Watch Repair collects and processes your personal and non-personal data through our website and within our workshop operations. This includes data you provide to us when you request a repair estimate, send your timepiece to us for servicing, apply to work with us, or subscribe to our updates.
Personal data refers to any data capable of identifying you (such as your name or contact details), and non-personal data refers to anonymised data. Our website is not intended for children, and we do not knowingly collect data relating to children.
Controller
AMJ Watch Repair Ltd is a private limited company registered in England and Wales with company number 12139264. This Privacy Notice relates to information for which AMJ Watch Repair is the Data Controller.
Our contact details
Name: AMJ Watch Repair Ltd (t/a AMJ Watch Services)
Address: Unit 11, Arundel House, 43 Kirby Street, London, EC1N 8TE, United Kingdom
Email: repairs@amjwatchservices.co.uk
Telephone: 020 7242 7257
Changes to your personal data
It is important that the personal data we hold about you is accurate and up to date. Please keep us informed of any changes to your personal data (for example, if you move house before we return your watch) so we can update our records.
Third-party links
Our website may include links to third-party websites, plug-ins, and applications (such as courier tracking services). Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
The type of information we collect
We currently collect and process the following information:
Identity Data: Includes first name, last name, or similar identifier.
Contact Data: Includes billing address, delivery address (for returning timepieces), email address, and telephone numbers.
Watch Detail Data: Includes brand, model, serial number, and photographs of your timepiece provided for repair assessments.
Technical Data: Includes IP address, login data, browser type/version, and location data used to access our website.
Usage Data: Information about how you use our website and services.
Job Application Data: Any information provided in a CV or during the recruitment process.
We also collect Aggregated Data (such as the percentage of users looking for "Rolex repair"), which is not personal data under the law, as it does not reveal your identity. We do not collect Special Categories of Personal Data (race, religion, health, etc.) unless strictly necessary for a job application.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for the following reasons:
To provide a repair estimate or diagnostic report.
To fulfil our contract to service or restore your watch.
To correspond with you regarding the status of your repair.
To send your timepiece back to you via insured courier.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on are:
Contractual Obligation: Where we need to perform the contract we are entering into with you (repairing your watch).
Legitimate Interests: Where it is necessary for our interests to manage our business effectively.
Legal Obligation: When we need to comply with the law or a regulation.
Consent: Where you have opted in to receive marketing news. You can withdraw this at any time by emailing repairs@amjwatchservices.co.uk.
Disclosures of your personal data
We will never sell your details to third parties. We may share your data with:
Service Providers: Such as IT support and secure courier services (e.g., Royal Mail, DHL) to return your watch.
Professional Advisers: Including lawyers and insurers.
HM Revenue & Customs: Or other authorities requiring reporting of processing activities.
International transfers
If we must transfer data outside the UK (for example, if a specific luxury brand manufacturer requires data for a vintage component search), we ensure sufficient protections are in place in accordance with the Data Protection Act 2018.
How we store your personal information
Your information is securely stored. We have put in place security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal data to staff and third parties who have a business "need to know."
Data retention
We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements (usually 6 years for tax/contractual purposes). Job applications are retained for six months.
Your data protection rights
Under UK law, you have the right to access your data, rectify mistakes, erase your data (in certain circumstances), restrict or object to processing, and the right to data portability.
You are not required to pay any charge for exercising your rights. If you make a request, we have 1 month to respond.
How to complain
If you have any concerns, please contact us first at repairs@amjwatchservices.co.uk. You can also complain to the ICO if you are unhappy with how we have used your data: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
Helpline: 0303 123 1113 | Website:www.ico.org.uk