Frequently Asked questions
FAQ's: General
Where is your watch repair shop located?
Our workshop is based in London's renowned jewellery quarter, Hatton Garden. We're conveniently situated near several major transport links, including Chancery Lane (Central Line) and Farringdon (Elizabeth Line, Circle, Hammersmith & City, Metropolitan, and Thameslink lines).
What are your opening hours?
Our opening hours are as follows:
Monday – Thursday: 9:00 AM – 5:30 PM
Friday: 9:30 AM – 5:30 PM
Saturday & Sunday: Closed
For holiday opening times, please refer to our Google Business page for the most up-to-date information.
Do you provide a quote before starting work?
Yes, we always provide a detailed quote after inspecting your watch. No work is carried out without your approval, ensuring complete transparency with no unexpected costs.
What is your typical turnaround time for a watch service?
We typically complete a standard watch service within 2 to 3 weeks. More complex services—such as vintage restorations or intricate repairs—may require additional time depending on the watch’s condition and parts availability.
Can I drop off or collect my watch in person?
Yes, you're welcome to drop off or collect your watch in person at our Hatton Garden workshop during our opening hours. We recommend contacting us in advance to arrange a convenient time.
Do you use genuine manufacturer parts?
Absolutely. We only use genuine parts specific to your watch brand to maintain quality, performance, and value. If a part is no longer available, we will recommend high-quality alternatives and discuss them with you first.
Do you repair vintage or antique watches?
Yes, we specialise in the repair and restoration of vintage and antique timepieces. Our team takes great care to source suitable components while preserving the originality and character of each piece.
Can you service luxury brands like Rolex, Omega, or TAG Heuer?
Yes. We regularly service and repair high-end brands, including Rolex, Omega, TAG Heuer, Breitling, and others. Our watchmakers are experienced in working with premium calibres and complications.
Do you offer battery replacements for quartz watches?
Yes, we offer battery replacement services for all quartz watches, including pressure testing for water-resistant models to ensure the case is sealed correctly.
What types of watches do you service?
We service a wide range of timepieces, including:
Mechanical (manual & automatic)
Quartz
Chronograph
Vintage & antique watches
Pocket watches
Whether it's a modern luxury watch or a family heirloom, we’re fully equipped to handle it.
FAQ's: Our Watch Repair Services
What types of watches do you repair?
We repair a wide range of watches, including automatic, mechanical, quartz, chronograph, vintage timepieces and pocket watches. From everyday watches to high-end luxury brands, our workshop is fully equipped to handle all makes and models.
Do you repair luxury and Swiss-made watches?
Yes. We regularly service and repair luxury brands such as Rolex, Patek Philippe, Panerai, Jaeger-LeCoultre, Omega, Breitling, TAG Heuer, Longines, and many others. All repairs are carried out in-house by our watchmakers, allowing us to provide some of the fastest turnaround times in the industry.
Do you offer a warranty on repairs?
Yes. All repairs and servicing come with a 12-month warranty covering the work carried out. We stand behind the quality of our craftsmanship.
Can you source genuine parts for my watch?
Yes, we only use genuine manufacturer parts. If originals are no longer available (especially for vintage models), we’ll recommend high-quality alternatives and get your approval before proceeding.
Do you repair vintage or discontinued watches?
Yes, we specialise in vintage watch repair and restoration. If parts are no longer available, we can provide a custom-sourced replacement to preserve your watch's originality.
FAQ's: Our Watch Battery Replacement Service
What types of watches do you replace batteries for?
We replace batteries in all quartz-powered watches, including digital, analogue, chronograph, fashion, and luxury timepieces. Whether it’s a standard wristwatch or a high-end Swiss model, we’ve got you covered.
Do you offer battery replacements for high-end or luxury brands?
Yes. We specialise in working with luxury brands such as TAG Heuer, Omega, Breitling, Longines, Cartier, and others. Our battery replacements are carried out with the utmost care to maintain the integrity of your timepiece.
Do you perform pressure testing after a battery replacement?
Absolutely. If your watch is water-resistant, we carry out a pressure test after replacing the battery to ensure the case remains sealed and water-tight.
What if my watch fails the pressure test?
If your watch fails the pressure test, it may be due to worn or damaged components like the case, seals, crown, pushers, or crystal. Our watchmakers will perform a detailed inspection and advise you on the repairs needed to restore water resistance.
How long does a battery replacement take?
Most battery replacements, including resealing and pressure testing, are completed while you wait or within the hour, depending on current demand. To avoid delays, we recommend calling or emailing in advance to book a time slot.
What kind of batteries do you use?
We use only high-quality Swiss-made batteries, such as Renata, known for their reliability and long-lasting performance. We do not use unbranded or low-quality alternatives.
How long will the new battery last?
Battery life typically ranges from 1 to 5 years, depending on your watch’s power consumption. Watches with features like chronographs, GMTs, or backlights may require more frequent replacements.
How will I know when to replace the battery in my watch?
Signs your battery may need replacing include:
Watch running slowly or stopping
Second-hand jumping in 2-second intervals (in quartz watches)
Dim or fading digital display
Corrosion or leakage in the battery compartment
If you notice any of these symptoms, it’s best to replace the battery promptly to avoid potential damage.
Do I need to book an appointment for a battery replacement?
Appointments aren’t required, but we recommend getting in touch beforehand, especially for luxury watches or if pressure testing is needed. Walk-ins are always welcome during opening hours.
Can a dead battery damage my watch?
Yes. A dead battery left inside too long can leak and damage the movement. Replacing the battery promptly can help you avoid more extensive repairs.
FAQ's: Our Watch Glass Replacement
What types of watch glass do you offer?
We offer three main types of watch glass (also known as crystals):
Acrylic: Lightweight and impact-resistant, but more prone to scratches
Mineral Glass: Scratch-resistant and affordable, but it can crack on impact
Sapphire Crystal: Highly scratch-resistant and durable, ideal for luxury watches
Each type has its own advantages depending on your watch’s style, usage, and budget.
How much does a watch glass replacement cost?
Costs vary depending on the type of crystal, the watch brand, and the complexity of the replacement:
Acrylic or Mineral Glass: From £30–£50
Sapphire Crystal: Up to £150
Vintage or discontinued models: May require custom-cut glass, which may increase turnaround time and cost
We always provide a free, no-obligation quote before proceeding.
How long does it take to replace my watch glass?
If we have the correct glass in stock, we may be able to complete the replacement while you wait or within the same day. For more complex or vintage models requiring bespoke glass, it may take a few days to several weeks, depending on parts availability.
We recommend contacting us in advance with your watch brand and model so we can confirm availability and provide a time estimate.
Will my watch be pressure tested after the glass is replaced?
Yes. If your watch is designed to be water-resistant, we always carry out a pressure test after glass replacement to ensure the case is sealed correctly and meets manufacturer specifications. This also helps identify any additional issues with the seals, case back, or crown.
Can you replace glass on vintage or discontinued watches?
Yes, we specialise in working with vintage and discontinued timepieces. If an exact match is no longer available, we can often custom-cut a replacement to fit your watch’s original case.
Please note: Custom or bespoke crystals require additional time and are not eligible for while-you-wait service.
Do you replace domed, curved, or shaped crystals?
Yes. We work with a wide range of crystal styles, including domed, curved, and uniquely shaped watch glass. These are commonly found on vintage or luxury models and may require custom fitting.
FAQ's: Our Watch Polishing Service
What are the benefits of having my watch professionally polished?
Over time, daily wear can cause scratches, scuffs, and surface dullness. Our professional polishing service can
Restore shine: Bring back the original lustre and aesthetic appeal
Remove light scratches: Smooth out minor surface imperfections
Enhance longevity: Help protect against further wear and surface damage
Improve resale value: Maintain or even increase your watch’s market value
Unlike DIY methods, professional polishing preserves the integrity of your watch case and bracelet using specialised tools and techniques.
Can polishing remove deep scratches or dents?
Polishing is most effective on light to moderate surface scratches. Deeper gouges or dents may require more advanced treatment.
At AMJ Watch Services, we use laser welding to fill deep scratches or dings with the appropriate matching metal (e.g. stainless steel or gold), then carefully refinish the area to restore its original contours without removing excessive material.
How often should I have my watch polished?
We recommend having your watch professionally polished every 2 to 4 years, depending on wear and your personal preference. Over-polishing can wear down the case over time, so it’s best done conservatively — particularly for vintage or collectable wristwatches.
Do you polish all types of metals?
Yes, we offer expert polishing for a range of materials, including:
Stainless Steel
Gold (Yellow, White, Rose)
Titanium
Platinum
We also refinish brushed, satin, and high-polish finishes to match the original factory appearance.
How long does watch polishing take?
Our typical polishing service takes 2 to 7 working days, depending on the condition of your watch and whether additional work (e.g., laser welding) is required. We will provide a time estimate after inspection and keep you updated throughout the process.
Can I combine polishing with a complete watch service?
Yes, polishing can be added as an optional extra during a complete service. While we’re servicing the movement internally, we can also restore the case and bracelet externally — so your watch looks and performs its best, inside and out.
FAQ's: Our Comprehensive Watch Service
What is included in a full watch service?
Our full watch service includes:
Complete disassembly of the movement
Ultrasonic cleaning of all components
Replacement of worn or damaged parts (if needed)
Lubrication and reassembly
Timing and regulation
Case and bracelet clean (optional extra)
Resealing and pressure testing (for water-resistant watches)
How often should I have my watch serviced?
We recommend servicing your watch every 2 to 5 years, depending on the brand, usage, and whether it’s mechanical or quartz. Regular servicing keeps your watch running accurately and helps prevent costly repairs down the line.
How long does a watch service take?
As an independent watch repairer, our typical turnaround time for a full service is 10 to 20 working days, depending on the complexity of the watch and parts availability. We’ll provide an estimated timeframe once your watch is assessed.
Can you service luxury and Swiss-made watches?
Absolutely. We regularly service high-end brands such as Rolex, Omega, Patek Philippe, Panerai, Jaeger-LeCoultre, TAG Heuer, Breitling, and more. Our team has extensive experience working with fine Swiss timepieces.
Can I drop off or collect my watch in person?
Yes, we welcome in-person drop-offs and collections at our Central London repair centre in Hatton Garden.
Will I get a warranty with my service?
Yes. All watch services come with a 12-month warranty covering the work we’ve carried out. This excludes accidental damage or issues unrelated to the service.
Do you polish the watch during servicing?
Polishing is not included by default but can be added as an optional extra. If you’d like the case and bracelet restored to their original finish, just let us know when booking your watch in for a service.
FAQ's: Watch Restoration
Is it worth restoring an old watch?
Yes — restoring an old watch can be a valuable investment, especially if the timepiece has sentimental value, is rare or vintage, or holds collector appeal. A properly restored watch can retain or even increase its value while continuing to be worn or passed down through generations.
We’ll provide an honest assessment and a detailed quote so that you can make an informed decision based on the watch’s condition and potential.
How long does a restoration take?
Restoration times vary depending on the age, condition, and complexity of the project. On average:
Minor restorations: 1–2 weeks
Full or bespoke restorations: Several weeks or longer, particularly if parts need to be sourced or custom-made
If you have a specific deadline in mind, please let us know and we’ll do our best to accommodate your request.
What’s included in a typical watch restoration?
Each restoration is tailored to the condition and history of the watch, but may include:
Full mechanical service and regulation
Replacement or restoration of worn movement components
Dial cleaning or refinishing
Case and bracelet polishing
Crystal/glass replacement
Seal and gasket replacement
Pressure testing (if water-resistant)
We restore both functionality and appearance, with attention to preserving originality whenever possible.
Can you restore vintage or discontinued watches?
Yes. We specialise in vintage and discontinued models. Our team can source authentic vintage parts or, where necessary, fabricate custom replacements to original specifications using specialist tools.
Can I choose which parts of the watch are restored?
Absolutely. We work closely with you to create a bespoke restoration plan. Whether you want to keep the original patina, focus on movement functionality, or return the piece to a showroom finish, we’ll tailor the work to suit your preferences.
Do you offer a warranty on restorations?
Yes. All restoration work is covered by a 12-month warranty on the movement and any components replaced or serviced during the process.
FAQ's: Pocket Watch Repair
How much does it cost to repair a pocket watch?
Repair costs can vary significantly depending on the type of fault, age, brand, and availability of parts. The best way to determine pricing is to book a free assessment. Once our watchmakers examine your pocket watch, we’ll provide a transparent, no-obligation quote outlining the required repairs.
Is it worth repairing an old pocket watch?
Yes, especially if the watch is a family heirloom, collectable, or luxury brand. A well-restored pocket watch retains its historic and emotional value and may also appreciate in worth over time. Restoring your pocket watch ensures it can be enjoyed for generations to come.
How long will my pocket watch repair take?
Most standard repairs are completed within 2–4 weeks, depending on the complexity of the work. If your watch requires rare or discontinued parts, the process may take longer while we source or manufacture components. All repairs are carried out on-site by our expert watchmakers.
What brands of pocket watches do you repair?
We repair a wide range of pocket watches, including:
Waltham
Elgin
Longines
Omega
IWC
Hamilton
Tissot
Hampden
Rolex
English and Swiss unbranded vintage models
If you’re unsure about your watch, feel free to send us a photo or contact us for advice.
Can you repair both the movement and the case?
Yes. Our pocket watch services include:
Full mechanical servicing and regulation
Case polishing or refinishing
Hinge and bow repairs
Dial restoration or cleaning
Glass/crystal replacement
Hand restoration or alignment
We aim to restore your pocket watch to full working order while preserving as much originality as possible.
Do you provide a warranty for pocket watch repairs?
Yes. All pocket watch repairs are backed by a 12-month warranty covering the work performed, which includes serviced components and any new parts we’ve fitted.